Support — FinanceXE

FinanceXE is a personal and family finance app: expenses, income, cards, accounts, budgets and balance forecast, working even offline. We never connect to your bank.

Contact

Questions, problems or suggestions: help@financexe.com.br. We reply within 2 business days.

Delete your account and data

In the FinanceXE app (immediate):

• Open More › Settings.
• Tap Delete account at the bottom of the screen.
• Confirm and type DELETE. An internet connection is required.

Without the app (uninstalled or no access): email help@financexe.com.br from your account's email address with the subject "Delete my FinanceXE account". We confirm and delete within 15 days.

What is deleted, immediately and permanently, from our servers: profile (name and email), entries (expenses, income, transfers), categories, cost centers, accounts, cards, bill payments, budgets, recurrences, savings goals, net worth, rules, attached photos, subscription records and the family you own (other members keep their own data).

What remains:

• Entries created by other family members where you were set as "paid by": they stay with whoever created them, without your name.
• Automatic backups at our infrastructure provider: deleted within 7 days.
• Subscription purchase receipts kept by Apple or Google, under each store's rules.
• Backup files you exported yourself stay wherever you saved them.

Delete only some data

You don't need to delete your account to delete data:

• An entry: in Transactions, swipe left, or open it and tap Delete.
• Registries (categories, accounts, cards, cost centers, rules): More › Registries › open it › Delete.
• Attached photos: open the entry, tap the photo › Delete.
• Savings goals and net worth: open the item › Delete.

Deletion applies to all your devices on the next sync. On our servers the item is marked as deleted (so your other devices know) and is permanently erased within 180 days. On the free plan, without sync, data lives only on your device: deleting it in the app is enough. To request deletion of specific data, write to help@financexe.com.br.

FAQ

• Does the app work offline? Yes. Everything is saved on the device right away and synced when you're back online (sync between devices is Premium).
• Does FinanceXE connect to my bank? Never. To avoid typing, import an OFX/CSV statement (More › Import statement), share a transfer receipt with the app, use Apple Pay via the Shortcuts app (iPhone) or bank notifications (Android). Everything is processed on your device.
• How do I share with my family? In More › Family, create a family and send the invite code. Each person uses their own login.
• Is the receipt photo stored? The photo used to read a receipt is not: it's read on the device and discarded. Only photos you deliberately attach to an entry (Premium) are stored, in private storage.
• I switched phones on the free plan. What about my data? Before switching, export a backup in Settings › Backup and restore it on the new device. On Premium, just sign in.
• How do I export my data? More › Reports (PDF, Excel and the yearly tax report) or Settings › Backup (full file).
• Why are there ads? The free plan shows a small banner on Home and Transactions — it helps keep the app running. Premium subscribers see no ads. Your financial data is never used for ads.
• What does the AI do? Does it work on my phone? On Premium, on an iPhone with Apple Intelligence (iOS 26+) or an Android with Gemini Nano: it suggests categories, fills in an entry from a sentence, reads receipts better and writes a monthly summary. It all runs on the device. Other devices work normally, without these features.
• Which currency does the app use? Your device's region. For travel expenses, log them "In another currency" with the exchange rate.
• How do I cancel my subscription? Through the store: on iPhone, Settings › your name › Subscriptions; on Android, Google Play › Payments & subscriptions. Premium stays active until the end of the paid period.

Privacy

Privacy policy: https://financexe.com.br/privacy-en